Introduction
This document is designed to help you understand Kika’s email policy is to ensure superior efficiency for all Kika communications both internal and external.
Subject
- Each email subject must start with the client or brand name in all CAPS, followed by the symbol “:”, followed by the topic of the email.
Ex. “CELLUTRAK: Project Updates”
- If the email requires immediate attention from a colleague or client, add “URGENT” (in caps lock) at the end of the subject.
TO, CC, BCC
- Always make sure to include the project Account Manager & Senior Account Manager in “CC” of all client emails to ensure flow of communications and avoid loss of information.
Content
- Do not write emails in capitals.
- Make sure to spell check your emails.
- Read the emails before you send it.
- Always ensure inclusion of your Kika company signature.
- Use proper grammar and punctuation.
- All attachments over 1MB must be uploaded to the Google Drive. Then, be sure to include the download link to the box within your email.
Prohibited Content
- The Kika email system is not to be used for the creation or distribution of any offensive, or disruptive messages, including messages containing offensive comments about race, gender, age, sexual orientation, pornography, religious or political beliefs, national origin or disability.
- Employees who receive any emails with this content should report the matter to their supervisor immediately.
- Employees should not use email to discuss competitors, potential acquisitions or mergers or to give their opinion about another firm.
- Unlawful messages, such as copyright infringing emails, are also prohibited.
Document Retention Policy
All documents sent from clients or other employees must be saved and archived on the Kika Google Drive to ensure that no information gets lost.
Confidential Information
Employees are prohibited from sharing any confidential information or trade secrets related to Kika unless given permission to do so by their supervisor.
